Terms of Service for Albertine Hotel
Last Updated: November 13, 2025
Welcome to Albertine Hotel. By accessing our website or using our services, you agree to be bound by these Terms of Service ("Terms"). Please read these Terms carefully before making a reservation or using our services.
1. Reservations and Bookings
1.1 Booking Confirmation: A reservation is confirmed only after you receive a booking confirmation from us, usually via email.
1.2 Accurate Information: You must provide accurate and complete information when making a reservation, including valid contact details and payment information.
1.3 Guaranteed Reservations: Reservations are guaranteed only when secured with a valid credit card or advance payment as required.
2. Check-in and Check-out
2.1 Check-in Time: Standard check-in time is 14:00. Early check-in may be available based on room availability.
2.2 Check-out Time: Standard check-out time is 12:00. Late check-out may result in additional charges.
2.3 Identification: Guests must present valid identification at check-in as required by local regulations.
3. Cancellation and Modification Policy
3.1 Standard Cancellation: Cancellations made at least 24 hours before the check-in date are generally eligible for a full refund, unless specified otherwise in your booking terms.
3.2 Late Cancellation: Cancellations made less than 24 hours before check-in may be subject to a charge equivalent to one night's stay.
3.3 No-Shows: Failure to check in on your scheduled arrival date without prior notification may result in cancellation of your entire reservation and applicable charges.
3.4 Modifications: Reservation modifications are subject to availability and may result in rate changes.
4. Payment and Fees
4.1 Rates: All rates are quoted in the local currency and are subject to applicable taxes and fees.
4.2 Payment Methods: We accept major credit cards and other payment methods as specified during the booking process.
4.3 Additional Charges: You are responsible for all additional charges incurred during your stay, including room service, minibar, and damages.
5. Guest Conduct
5.1 General Conduct: Guests must conduct themselves in a respectful manner that does not disturb other guests or disrupt hotel operations.
5.2 Property Damage: Guests are responsible for any damage to hotel property caused by themselves or their visitors.
5.3 Prohibited Activities: Illegal activities, excessive noise, unauthorized parties, and smoking in non-smoking areas are strictly prohibited.
6. Liability and Disclaimers
6.1 Personal Belongings: We are not responsible for lost, stolen, or damaged personal belongings. Use of in-room safes is recommended.
6.2 Limitation of Liability: Our liability for any claim arising from your stay is limited to the amount paid for your reservation.
7. Website Use
7.1 Accuracy: While we strive to provide accurate information on our website, we do not guarantee the completeness or accuracy of all content.
7.2 Intellectual Property: All content on our website, including text, images, and logos, is our property or used with permission and may not be reproduced without authorization.
8. Governing Law
These Terms are governed by the laws of the Democratic Republic of the Congo. Any disputes shall be resolved in the courts of Beni, North Kivu.
9. Changes to Terms
We reserve the right to modify these Terms at any time. The current version will be posted on our website with the effective date.
10. Contact Information
If you have questions about these Terms, please contact us at:
Albertine Hotel
Email: albertinehotel2016@gmail.com
Phone: +243 970 868 032
Address: Avenue Mahagi Commune Mulekera Beni - Boikene, Nord - Kivu/RDC